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ebay link doesnt work for return nor will ebay allow me to speak to an agent
subject states issue. a seller sent me junk. ebay ruled in my favor. the link ebay sent in that ruling doesnt work. ebay help contact refuses to allow me contact with an agent and will not allow the "see details" link in email to load and only reads error, so i cannot return nor make contact with ebay
4 comments
jacbarcollectibles
Mentor6 months agoYou say eBay ruled in your favor. Did you receive a refund already? If you were refunded already you do not have to return the item. If you were not refunded yet then you need to contact customer service.
You can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately eBay removed the way we had to get around the AI questions so you may need to ask for "Agent" several times before you will see the link to ask for the call back.
deltase_3
OP6 months agoi did not receive a refund. the email states
We have reviewed this case and decided in your favor. You should return the item to the seller for a refund. We're sorry you had a problem with your purchase.
You need to send the item back to the seller by Mar 25, 2026 to receive this refund. You can either print the label on eBay or use your own label. If you use your own label, you may not be reimbursed for return shipping. The seller's shipping address and shipping instructions are available on the case details page. Please don't forget to enter the tracking information there. We'll issue you a refund once tracking details confirm that the item has been delivered to the seller.
it then has a link : SEE DETAILS
upon clicking the see details link it sends me to a page that states:
We ran into a problem. Please go back and try again.
i purchased as a guest so it will never allow me to speak to an agent because i have no purchase history. if i look up item or order number it claims neither exist because im assuming the case is closed.
selforfun
Mentor6 months ago@deltase_3
Since you purchased as a guest the normal case link sometimes stops working after eBay closes the decision page. The order still exists, but it is not tied to a normal account session, which is why the “See details” link is giving you that error.
Try this first.
Go to the eBay guest order lookup page
https://www.ebay.com/help/guest-order
Enter the order number and the email you used when you made the purchase. That page should reopen the order and show the return instructions or allow you to print the return label.
If the case page still will not load, you will need to contact eBay through the guest purchase support form rather than normal account support. Explain that the return link in the decision email is not working and that you cannot access the case.
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
Include your order number, the case number if it appears in the email, and a screenshot of the error page. They can manually reopen the return label or move the case forward if the system link is broken.
Also try opening the “See details” link in a private or incognito browser window. Sometimes expired cookies cause that exact error.
Another option that works well for many people is contacting eBay through their Facebook page. Their live agents there can usually look up the order and help you through Messenger.
https://www.facebook.com/ebay
deltase_3
OP6 months agothank you. after about a total of 4 hours today attempting to contact ebay i finally found a way through to get a call back. they eventually found a way to open and make a label they sent directly to me via email to print for return. fortunately they also sent me an email link to save that allows me to immediately be linked to a "call me" link any time i need to contact an agent directly.