Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay issues automatic refund for the buyer when the item was already replaced
I had a buyer purchase some items from me and claimed that 3 of the 4 items didnt work. I handled it right away, sent 3 replacement items this time with faster shipping. I asked the buyer if they would mind shipping the defects back so I could get replacement with the manufacturer. They agreed and shipped the items right away.
The new items arrived with the buyer and they were happy enough to leave positive feedback. The items they returned has created a problem because ebay wanted m to issue a return for it, and there wasnt anyway to let ebay know this was handled already, only "report the buyer" which isnt relevant to my situation. After the items were delivered ebay just issued an automatic refund to the buyer and closed the returns and they wont allow me to appeal it saying its closed.
