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ebay is ridiculous. horrible customer service. how do i contact them
Summary: hudelsonproducts expressed frustration over purchasing software on an online marketplace that didn't work and faced difficulties obtaining a refund. The attempt to return the product was complicated by requirements to send back something electronically received. When they canceled the return process, they found no further options, and navigating the customer service system was unhelpful. The participant strongly criticized the marketplace for poor customer service.
I purchased software that didn't work. It was electronically sent to me. So i tried to do a return on it. It wanted me to send it back and wouldn't give a refund unless a return was scanned. I have nothing to send back so I canceled the return thinking I had to do it another way. Now there is no way to do anything. I try to do a return it says its closed, no options. I try to go through the help system and I just go in circles. Its absolutely ridiculous that ebay is so damn greedy and **** customer service they force their users to help each other.
wooden_flower
Mentor2 weeks ago@hudelsonproducts
As you found, you can only open 1 return on an item. Customer service cannot override this limitation.
The best thing to do is to ask your credit card issuer to open a dispute for an item not as described.