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Ebay is refusing to help me even though they promised they would get this resolved
I recently purchased an item that has a 1 Year Warranty Included. It stopped working outside of the return window. I tried contacting the seller and received no response. Finally a few months later I contacted EBay and they said they would reach out to the seller for me. The seller never responded to EBay or to Me about this issue. The representative told me they would take action to resolve this issue and they had me report the seller. I called them 2 weeks later and the customer service representative just argued with me about their policy and told me it was out of their hands. I’m asking what I should do next because I don’t understand why they won’t help me. The item is covered by the EBay Refurbished 1 Year warranty.
fujoash
OP2 years agoupdate, I figured it out. I didn’t know the provider of my 1Year Warranty was for All-State. I assumed it was under eBay. If a customer service representative had mentioned that my Ebay Refurbished Plan was under All State, my problem would have been solved ages ago! (Unfortunately I received no survey to give feedback on the customer service… If the lady I talked to on the phone sees this, I apologize for losing my temper and repeating myself over and over again. I genuinely didn’t understand and I failed to notice that All-State was the provider of my plan in the details of the 1 Year Warranty. I hope you have a better day tomorrow, thankyou for trying your best to assist me with my problem).