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eBay is not letting me issue a refund
I sold an item that the buyer decided did not fit (nothing wrong with the item, but they returned it). I want to issue a full refund (minus the shipping which they covered).
I have tried to do this on the website (Google Chrome on a Chromebook and Google Chrome and Microsoft Edge on Windows), and I have tried through the Android app. Each time, it tells me I need to add a payment method in case funds do not cover the refund. I get the error message:
"Your refund did not go through. Please add a payment option to refund the buyer."
I have tried to add a payment option (I was thinking it might be necessary as the initial purchase funds are still on hold). On the website the dialog to add a credit card quickly disappears. On the app, it did let me add a credit card, but that did not resolve the error message. I have a credit card on file as well as a bank account linked to my eBay account.
I keep getting messages from eBay that I have one day to approve the refund, and I keep trying to approve it, but it won't succeed. I started a chat yesterday with an agent who said they will open a bug ticket, but so far I have not heard anything back.
Is there some secret way to add a payment option permanently or any other way to resolve this error? I'm just trying to issue a refund to the buyer. Is there a known bug in the system? Are other people experiencing this?
julbe_6029
OP10 months agoEnded up logging in in an incognito window (not sure that mattered) and filling out the message to the seller (even though it says that is optional if you are offering a full refund). It finally went through. Pretty bad website development (it repeatedly failed without a useful message, and it told me to add a payment method, which I already had, but then the link to add a payment method from there did not work... I'm guessing they had some poor missing field check for the message that was treated as a missing payment field or something.)
fashionsandbeauty4u
Mentor10 months ago@julbe_6029
Thank you for the positive update. I'm glad it worked out for you.
fashionsandbeauty4u
Mentor10 months ago@julbe_6029
I would message eBay on their Facebook page to have them walk you through this.
Www.facebook.com/eBay
If you do not use Facebook, go to Help and Contact on eBay and request a call back.