Ebay is not helping with refund request, horrible customer service

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I bought an item that I realized I didn't really want later on, so I contacted the seller and asked them to not ship the item and give me a refund. For some reason however the refund didn't go through, and so I just decided to accept it and wait for my item so I can just sell it myself.
It has been 2 months, and the item has still not arrived (it should've come after 2 weeks or so). The blue marker is still between "Paid" and "Tracking Available". It hasn't even been shipped out. So I contacted the seller multiple times to know what the f*** is going on, without ever receiving a reply. Then I contacted Ebay, and it still says "You already have a request open for this item" without giving me any sort of response whatsoever.

What am I supposed to do? I've effectively been robbed 300 bucks. This is my first time using Ebay, and it's safe to say it will be the very last as well.

amm-98

0 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

house*of*paws

Mentor2 years ago

779 View listings

Hi @amm-98

I'm sorry to hear you're having so much trouble with your first order. I won't waste our time telling you what you SHOULD have done. I'll just deal with the future.

It's too late getting a refund from eBay. Your case is likely closed, and Customer Service is a PIA to deal with. You have two options for a refund ~~

If you paid with PayPal: File an 'Item not received' case. Be sure to escalate the case during the time limit you are told. [It used to be after 7 days ... but I don't know if that's still true.
If you paid with a credit card: Phone the number on the back of the card and request a chargeback because you never received the item.

I'd go with #2 if given the choice. Good luck! ðŸ™‚

[ETA: Posted before I saw your reply @eburtonlab ðŸ˜Š]

eburtonlab

Mentor2 years ago

5541 View listings

@amm-98

See if you can check the status of your current request here:

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701

You only have thirty days from the last estimated delivery date to file an "item not received" case, or thirty days from delivery to file a return. After that you may still have some recourse through your payment method. PayPal and many credit cards offer up to six months of protection from the date of purchase.