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EBay is not accepting tracking details for return item
Summary: om_57810 shared their frustration about trying to submit tracking details for a returned item on eBay but encountering persistent technical errors. They have attempted multiple ways to contact eBay support without success. mudshark61369 inquired about details regarding the purchase and suggested methods for attaching the tracking information, highlighting format requirements. The situation remains unresolved as om_57810 seeks assistance in processing their refund.
Hello,
I have returned a defective item back to seller via their provided return label. It is currently in transit. I have repetitively tried to add tracking details to my return request for several days but I keep getting the same error, "Something went wrong, It is not you, it is us. Go back and try again.". Automated ebay messages keep telling me that my return request will be cancelled if I dont enter tracking details when I am literally unable to do so. Today is the deadline for entering details. I have tried every single way possible to contact ebay but nothing is working:
Tried connecting with Agent through automated assistant bot but it keeps giving me live support is unavailable error
Tried to direct message ebay on social media accounts i.e. twitter, facebook, instagram but there is no message button on their page
Tried call back request but I am based in Europe so its not working
I am completely exhausted, I have all proof of sending the package back but without ebay stepping in to help, how will my refund ever be processed? Please help, thank you.
mudshark61369
Mentor3 weeks ago@om_57810 ,
Did you buy the item as a guest, before registering your account in July?
Since you are located in Finland, where was the item and/or seller located?
How have you tried to send the tracking info and are you trying to send a downloaded tracking page? Depending on if you are using the app and a phone or computer to send the info how an what you can attach to the message may differ.
On Desktop: Click the picture/photo icon (or the plus sign box) located next to the text entry field before sending. You cannot send a scan as a PDF file you have to change it to a JPG or PNG image format.
om_57810
OP3 weeks agoI bought the item after creating the account on ebay
Seller is from Italy
I filed "Item not as described", seller created return label via UPS, they sent return label through direct message to me, I shipped the item, I am unable to add tracking details to my return request of the item I have already shipped due to the error. I have tried both from Desktop and Mobile App (iOS) to enter tracking details and its the same problem in both cases.
Another thing I noticed is that under my purchases -> order item -> I see a notification "Your item has 2 shipments". One shipment says "DELIVERED" which is the original shipment of the item from seller to Me. The other shipment is the one I sent but it is written as "POSTED TO YOU". So while the shipment is visible on eBay mobile app, it is not registered as return shipment and I keep getting notifications from ebay to ship the item before deadline or you won't be eligible for refund.