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EBAY is becoming more difficult everyday
Summary: bbseadoo expressed frustration with eBay's declining service, highlighting slow shipping, damaged or undelivered items, and inaccurate delivery estimates. They recounted a recent incident where an item was shipped late and delivered to the wrong state. disneyshopper responded with advice on how to handle such situations, suggesting steps to request a refund through eBay and options for credit card chargebacks.
I have been a member of EBAY for 20 years, with perfect feedback as a buyer and seller. Over the past few years, EBAY has gone from becoming my first choice to find car parts, and is now my last resort. Sellers take days to weeks to actually ship something, and then it often gets damaged or not delivered. The estimated dates of delivery are a joke, nothing shows up in that window. The most recent failure, was buying something the morning of July 15, and the seller finally shipped it 7/20. It showed delivered today, which I was happy with, only to find that it was delivered 6 states away in CT, I am in OK. Wish EBAY would install better quality control and shipping standards for the sellers.
eburtonlab
Mentor3 weeks ago@bbseadoo
Not all sellers are the same.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy.
You might miss out on a good deal from a new seller once in a while, and nothing can guarantee that you won't still run into an issue anyway, but you can avoid a lot of potential problems by choosing to do business with established sellers. Anyone can put together a listing that looks nice -- it is not hard at all to simply copy an existing listing -- but it is much harder to create a history of consistent sales and positive feedback.
For more experienced sellers, you can learn a lot about the sort of seller you are dealing with by checking the seller's feedback page to see where the seller is registered and to notice if the seller has any negative feedback. If you see negatives indicated in the table of recent feedback, you can choose to exclusively see each type of comment by clicking on the numbers shown in the table. Reading negative or neutral comments can often tell you if a seller has a pattern of problems with items not matching the descriptions, canceled orders, late deliveries or item location misrepresentation.
If a seller has a pattern of too many serious negatives -- or just not enough positive history, or is registered overseas -- it is often better to find another seller with a better track record to do business with.
disneyshopper
Mentor3 weeks agoGo to your Purchase history and locate the item. Look at the estimated delivery date. When it is at least 1 day past that date, but not more than 30 days past, you can file a refund request for Item Not Received. The seller will have 3 days to respond with either a tracking number showing Delivered or refund you in full. If the seller does neither, on day 4, go back to the case and click Ask ebay to step in, to force the refund.
If it is past the 30 days, you can contact your credit card issuer, if that is how you paid, about a charge back. Most credit card issuers can help for up to 180 days from the transaction.