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ebay is avoiding my case
Since July 22th, I opened a case for item not delivered.
Today is July 28th and I'm still waiting for ebay to respond.
I've try to contact an ebay agent but there is impossible to do that. The only option I have is "send us an email" and even I try this since 3 days ago, there is no answer from ebay.
When I use "See request details", the only message I get is "We're on the case" Sit tight, we're reviewing your case and will get back to you soon."
What more can I do?
Thank you.
5 comments
mam98031
Mentor1 year agoOn each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
jtzvwbug
Mentor1 year ago@mauvides11
It sounds like your case is progressing. You can check on the status. Be ready to Ask eBay to step in when you can (and if needed):
> Get help with an item that hasn't arrived
> Check the status of your request
> If necessary: Ask eBay to step in
mauvides11
OP1 year agoI'm still waiting for ebay to step in my issue.
On july 22nd I reported an item hasn't arrived... More than 5 (almost 6) days since that and I have no answer from ebay. I tried to get an agent: impossible.
How long do I have to wait for ebay to step in???
Awful ebay customer service.
jtzvwbug
Mentor1 year ago@mauvides11
If you Asked eBay to step in (by doing the things below):
Here's why you might be experiencing a delay:
"Once we step in, we'll review the details and get back to you and the seller within 48 hours."
"We'll review the details of your case and will aim to resolve it in the fairest way possible. We normally come back with an answer within 48 hours, though occasionally it might take longer if we need more information.
Once we've found a resolution, we'll let you and the seller know the outcome and anything else you need to do. For example, we may ask you to send the item back to the seller.
If the resolution is to give you a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.
If you don't agree with our resolution, you can appeal by providing new information within 30 calendar days of the case being closed.
For more information about how eBay decides the outcome of a case, see our eBay Money Back Guarantee policy."
mauvides11
OP1 year agoAfter 8 days (almost 6 business days after I reported an item hasn't arrived) of waiting for an ebay answer and when I used "See request details" button/option, there's no "Ask eBay to step in and help" button/option.
Much more than 48 hours after my report, I have no ebay answer/help.
What is going on? I really don't understand this.
I don't want to lose my money!
Thanks for any help.
"Ask eBay to step in and help" button/option