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    Ebay international shipping program and seller feedback.
                     

    Just a heads-up to sellers, I recently sold a card that was going to Canada. Buyer paid for card + my $5.99 SH charge. ( normal) The buyer received the card and proceeded to message me saying "why did I charge another $30 to ship them their card?" I responded with " I did not charge you that, Ebay did under their shipping program." Told them that I charge the $5.99 to get it to Ebays Hub. They then proceeded to say that I should split the Ebay charge for SH to Canada, and if I didn't, they would just leave bad feedback. Now I'm a 24-year veteran of selling and (HAD) a 100% 10000 + feedback rating before this transaction. Well, they then gave me the negative feedback that was promised, I fought through email and revisions with Ebay to get nowhere. I then got through on phone and talked to an eBay employee/agent. They fully understood my dislike in the buyers' ways of business, and the fact that I had NO control over the buyer's problem. However not to long after phone call eBay found that the buyers feedback was fine, SMH... So just know if Ebay's policies don't make the buyer happy, the sellers rating is on the hook. Shame on eBay for not having the sellers back. 

    kennyph35
    kennyph35
    10007View listings
    Posted 2 years ago
                                           
             
    0 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
                                                                                     
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