An item that was sold to New Zealand on Feb 15, 2024, was sent USPS First Classe via eBay International Shipping. It was received at the Consolidation Center on Feb 18th, 2024. On Feb 26, 2024, the tracking states "shipment is being returned due to issues encountered." As of March 3, 2024, I have not received this item back and per eBay's help section I understand the item may not be returned to me. As a courtesy, I am willing to refund the buyer for the purchase even though I d...

If you sent this item via EIS, the buyer needs to file an Item Not Received with ebay. Since the item was shipped using EIS, then ebay refunds the buyer, and you get to keep the payment. That is one of the perks of using the EIS.

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