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Ebay incompetency
Ebay has become Amazon for Seller assistance, I had someone open 2 cases on me, both were global shipping, and both tracking showed delivery to Ebay 2 weeks ago, I contacted bay, and was told by the agent, he showed receipt, and Ebay would take care of it, i received the Char copy to email, 3 minutes later, I received an email saying my funds were being held, I contacted Ebay again, first speaking to an agent that had great difficulty with English, finally talking them into transferrin me to a supervisor, who again, couldn't answer my questions, but assured me it wasn't my fault, and she would take care of it and answer me back within 24 hours, 24 hours pass, and I receive notification that my account was restricted, and all my listings were cancelled, I was told I would receive another email explaining the reason, and what I had to do to restore, I received that email, with neither of those pieces of information, it literally said reason for suspension, and then a blank line, steps to restore, and another blank line, then it informed me to reply to that email when steps had been completed...I replied to the email, and received an automated message that the mailbox wasn't monitored, and id receive no reply...if this wasnt happening to me, I wouldn't believe this level of incompetence was even possible.
eastlaneave
Mentor2 years agoThat sounds terribly frustrating. 😞
I would try eBay for Business on Facebook.
https://www.facebook.com/eBayForBusiness
Send them a private and wait for them to reply (it can take 6 - 24 hours)
Explain you can't take any corrective action mentioned in the email since it didn't say what the issue was.
I'd focus on the blank email first.
Then assuming the conversation is going well, mention the EIS issues.