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eBay incompetence in handling a return
I have been burned AGAIN, by another eBay thief and instead of allowing me to request a refund, which they guarantee, all I get is an endless series of loops and non responses and being told to keep waiting for an item that was never sent or provided any tracking info... The seller stopped responding to ALL messages once they got my money just after telling me that my item would be sent.... Now eBay forces me to sit around and wait and keeps telling me to wait AFTER the expected delivery date has passed... All I want is to contact them and their stupid system blocks every attempt to speak with a human being and the ridiculous automated responses are infuriating... SO, the question is how do I get in touch with these people... I am not new to eBay and have had numerous issues over the decades I have been here, but it keeps getting more and more difficult to get any assistance other than robots and being to endlessly to wait... Well, I've waited and waited... I'm tired!
eburtonlab
Mentor3 years agoYou should be able to file an "item not received" case the day after the last estimated delivery date shown in your Purchase History.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0
The seller will have three business days to provide a tracking number that shows delivery or else refund you. If the seller does not, ask eBay to step in and force a refund at that point.