Locked
Discussions in this board are limited to the original poster and Community Mentors
eBay help is a dead end
I purchased an item that was listed as New and from a specific brand. The item arrived in boxes that were from that brand, but the contents were not authentic, were used, and had been altered. I requested to return, but seller refused and closed the return request. Now, there is no way to contact eBay to appeal my case. Any seller can post a fraudulent listing, sell it, and refuse to refund your money and eBay will do nothing about it.
1 comment
eburtonlab
Mentor1 year ago@kalleo66
If you chose "not as described" as your return reason, the seller must refund or else provide for tracked, return shipping and refund upon return. If the seller does not cooperate after three business days you should have the opportunity to ask eBay to step in for up to twenty-one business days before the case is closed without any action taken.
If you filed the wrong type of case or waited too long to ask eBay to step in, you may still have recourse through your payment method. PayPal offers up to thirty days of protection for "not as described" returns, and many credit cards offer up to six months of protection from the date of purchase.