eBay help

Question

I have two problems and eBay does not respond. I am tired of being sent to some articles that give me no help. eBay must have no staff and they are getting worse each day. The site freezes when I try to bid on a item. I have returns with no shipping labels. I was given a offer on a item that I am selling and I took the offer and then nothing happened. I am losing money because eBay is messed up. There is no one to contact. I have been buying and selling for years and I canâ€™t talk to a represen...

eburtonlab · Answer

@gawri-7003 The site freezes when I try to bid on a item. Try another browser to rule out a browser issue. Try another device to rule out a device issue. I have returns with no shipping labels. If you are entitled to a return at the seller's expense and the seller is not refunding or providing a return label, after three business days you should be able to ask eBay to step in and force a refund. I was given a offer on a item that I am selling and I took the offer and then nothing happened. Until the buyer pays, nothing happens; the item remains listed and anyone else can still buy it. There is no one to contact. You may be better off asking your question here to get suggestions from experienced users. To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back. What options you see may depend on your particular issue and how busy that department is at the moment. Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option. Try contacting eBay via social media direct message: https://x.com/askebay https://www.facebook.com/ebay https://www.instagram.com/ebayforsellers/