Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay has Two deductions for shipping
Ebay charged me twice for shipping. I'm the seller
3 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay charged me twice for shipping. I'm the seller
eastlaneave
Mentor4 months ago@wa_501841
If the label was requested , it was purchased.
Follow the cancel process for the unused label.
Are there 2 tracking numbers? If so, cancel the unused label.
Here's how to cancel (or void) an unused shipping label you purchased on eBay:
- Go to Manage shipping labels: https://www.ebay.com/ship/lmng/labels-history/my-ebay
- Find the item you'd like to cancel the shipping label for, then from the Actions column, select CANCEL.
- Choose your reason for canceling the label.
- Select Cancel shipping label.
You have 28 days to cancel a label. The refund will come about 21 days after you cancel.
eastlaneave
Mentor4 months ago@wa_501841
Are there 2 tracking numbers? If so, cancel the unused label.
Here's how to cancel (or void) an unused shipping label you purchased on eBay:
- Go to Manage shipping labels: https://www.ebay.com/ship/lmng/labels-history/my-ebay
- Find the item you'd like to cancel the shipping label for, then from the Actions column, select CANCEL.
- Choose your reason for canceling the label.
- Select Cancel shipping label.
You have 28 days to cancel a label. The refund will come about 21 days after you cancel.
-- Here is a help page where you can learn more:
https://www.ebay.com/help/selling/-/-/buying-printing-shipping-labels?id=4157#section3
If there is only 1 tracking number, you were only charged once, though you may see the cost in multiple places. (double entry accounting) Your credit card was charged. The profit summary just shows all parts of the sale.
All of the deductions should be listed here:
https://www.ebay.com/sh/fin/transactions
If you use the App, here is where to find your transactions
Click Selling icon
>Payments
>>See all activity
Other options
- Were you charged several weeks later for an underpaid label? If so, you can appeal using the email you got.
- Do you see 2 charges on your credit card? It's likely one is a "pending" charge that will clear in 24-48 hours
wa_501841
OP4 months agoThanks, but I printed one shipping label. That label's $ amount exceeded the original ebay shipping estimate. Ebay charged me for the label that I printed and also charged for the amount of the original ebay shipping estimate, even though a label for that amount was never printed.