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eBay has no record of my order???
I have ordered, paid and received but the item doesn't fit. It is car seat covers. Neither the company that shipped nor eBay has been able to find any record of this order despite it having been sent and received. I also have all confirming emails. eBay Contact Seller gets me nowhere as does attempting to start the Return process. Does this bogus behavior happen often? Does anyone have any hint on how I can resolve? Please advise.
2 comments
comics-scifi-collectibles
Mentor1 year ago@sobok-9 Log out of your regular eBay account then follow these steps
If you made the purchase using a guest account ( not logged in to your eBay account) it will not be in your purchase history.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :
https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.
1) Select View order details in your order confirmation email.
2) Select Return item OR report that the item has not arrived
3) Select your reason for the return if returning an item and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item
Here's how to contact eBay customer service if you need help starting the refund request:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
eburtonlab
Mentor1 year ago@sobok-9
Is it possible you made the purchase using a different eBay account? Or as a guest?
If so, that might explain why eBay and the seller have no record of the purchase in this eBay account.