eBay has my money

Question

I purchased an item over a year ago and paid for it. The seller and I agree that the item was never shipped and the seller never received the money. There is no option for me to tell eBay to cancel the order and return the money to me. How do I do this?

eburtonlab · Answer

@momtogsm

eBay gives you thirty days from the last estimated delivery date shown at the time of your purchase to file an "item not received" claim. After that, eBay cannot help.

Some credit cards offer up to six months of protection for items not received, but I do not know of any that allow more than a year to file such a claim. You might try to contact your card issuer anyway to see if you have any recourse at this point.