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Ebay has been holding my money hostage since buyer said item wasn't received on 5/28
Summary: zuks-0 expressed frustration with eBay over a situation where a buyer claimed an item wasn't received, despite tracking showing delivery. They mentioned attempts to resolve the issue, including contacting both eBay and the buyer, but faced delays and lack of communication. zuks-0 lamented the decline in eBay's customer service over the years, feeling that sellers are often disadvantaged by the platform.
I sent the item and provided tracking which shows delivery. Nothing was resolved within 2 days so I asked eBay to step in. Now all I have been getting is "Hang on, were still reviewing the case" bullshit messages when I check on the claim. I've since written to the buyer and no reply at all. I liked when you would be able to talk with someone but eBay is just another f-in useless faceless corporation that hides behind the horrible AI. When I started on eBay in 2000, it was great and stayed that way for a decade before it started declining. Now it is just a means to an end. Sellers get screwed most of the time I feel.
disneyshopper
Mentor1 month agoAFAIK, once a buyer files an Item Not Received case, and you upload the tracking number showing the package was Delivered, ebay should find in your favor and close the case.