eBay Guarantee

Question

Purchased an item,seller stated there are no refunds. Item is defective. Opened a case with eBay,was instructed to return item to seller. What if seller refuses to accept? Does eBay cover the situation?

eburtonlab · Answer

@joso215

For an item that is "not as described", eBay's money back guarantee takes precedence over the seller's stated policy, which only applies to "remorse" returns.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7

If the seller does not refund voluntarily once tracking shows delivery back to the seller, after three business days, ask eBay to step in and force a refund.

lady_madonna · Answer

If the seller does not cooperate with your return request, you can ask Ebay to step in to help you 4 business days after you filed the Return Request. Find the item in your Purchases . Select See return details Select Ask eBay to step in and help . Select a reason from the dropdown menu, then select Confirm .