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ebay Global Shipping - Buyer reports item never arrived
A buyer in Australia ordered an item via ebays global shipping program (shipping from US). Tracking shows both delivery to the hub and to the the final destination (I cannot see the final destination details). Buyer has opened a case that the item never arrived. The support ticket only shows that ebay is reviewing the case. It's been ten business days (14 total days) and no update. Support is AI and useless.
What's the best way to handle this?
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