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eBay glitching
First off from my mobile app I can't access my inbox. I can get a new message but if I leave that message I can no longer access it
Second, eBay instructed me to contact them today over SELLER PROTECTION I can not reach anyone. I use the help button and it asks all these useless AI questions that do everything except allow me to speak with a representative. This is not the eBay I remember. Please stop the insanity!
1 comment
eburtonlab
Mentor2 years agoYou should be able to reach your eBay message inbox in the app by using the My eBay link at the bottom of the screen, then tapping the small envelope icon at the top.
If you are unable to view your sent messages, use a browser.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid