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ebay glitch
why is ebay telling my customers that I dont sell to their state
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Discussions in this board are limited to the original poster and Community Mentors
why is ebay telling my customers that I dont sell to their state
eburtonlab
Mentor5 days ago@gardnerstoys
You have some items that appear to show "shipping not specified" in the search results. That can be due to not specifying a valid shipping method, or using invalid dimensions for the type of shipping chosen.
Start with a list of your items for sale, sort by highest price plus shipping, then jump to the end of the list and scroll up until you see a price for the shipping in the search results:
https://www.ebay.com/sch/i.html?_ssn=gardnerstoys&_sop=16&_ipg=240&_pgn=7&rt=nc
lady_madonna
Mentor5 days ago@gardnerstoys
Is it one item in particular or all items?
gardnerstoys
OP5 days agoI dont think ebay wants to help sellers with issues they sure make it nearly impossible to contact them
gardnerstoys
OP5 days agowhy is ebay telling mu customers that I dont sell to their state
comics-scifi-collectibles
Mentor4 days ago@gardnerstoys You need to revise your listings and add a shipping method on the post cards. There is NO shipping on these items that is why it says shipping not specified.
You also have the shipping incorrect shipping method on at least several items that are offering Freight shipping. That is for VERY large oversized items. Such as this listing> https://www.ebay.com/itm/357669728346
Buyers will not see a shipping price because for these either because the shipping is set up incorrectly.
You need to enter the dimensions and the weight of the boxes for these types of items and use buyer pays> Calculated shipping. I would select Ground Advantage for the shipping method.
You can use Bulk Edit to help revise the post card listings since they are all the same shipping cost and method. You can use eBay Standard envelope for the post cards. See details of shipping requirements here> https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope
If you are NOT using business policies then you can use Bulk Edit to update your listings.
How to use bulk edit:
1. Go to this active listings page : https://www.ebay.com/sh/lst/active
2. Put a checkmark next to all of the post cards,
3. Select edit from the top of the list
4. Select all cards again
5. Select edit fields on the upper left>shipping policy> edit and submit
Then add the eBay Standard Envelope option.