I recently sold an item and the buyer then reported it being broken. Turns out the buyer swapped items (kept my perfect condition item) and returned some used identical item. I called Ebay three times, each time telling me I'm covered by seller protection and not to worry. I don't need to do anything. However I got a notice today saying the buyer would be refunded and funds were being withdrawn from my account. I got the item back, broken and not the item I sent. Pretty frustrated that I was mis...

Ebay giving wrong information on seller protection policy | Ask a Mentor

Ebay giving wrong information on seller protection policy | Ask a Mentor | eBay Community