ebay fraud

Question

i have purchased one item from ebay site in 2023 they have now deducted 200 dollar two times on 04/06/2024 using my debit card. How could I get my money back?? I would not recommend anyone to use this site for shopping

comics-scifi-collectibles · Answer

@ammah-1542 Sellers have no access to your debit card information.

If the items are not in your eBay purchase history then your debit card was compromised and you need to contact your bank to dispute the charges.

Here's a link to your purchase history> https://www.ebay.com/mye/myebay/purchase

If you wish to talk to eBay you can contact the Trust and Safety department at this number>

1-866-961-9253

( customer service agents at this number can only help with account security issues)

Here's my advice to help secure your account:

#1 Run a full scan with your virus software to remove any spyware from your computer.

#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.

https://accountsettings.ebay.com/profile

#3 Change your passwords and secret questions. My eBay> account> sign in and security

https://accounts.ebay.com/acctsec/security-center

#4 Secure your email account.

Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.

#5 Calling is the only way to report hacked accounts for security reasons.

This is the dedicated number for Hacked Accounts: 1-866-961-9253

( customer service agents at this number can only help with account security issues)

IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype

#6 For extra protection consider turning on two-step verification. 3rd option on this page>

https://accounts.ebay.com/acctsec/security-center

#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.

https://accounts.ebay.com/acctsec/security-center