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Ebay fees unfairly charged?
OK....I am very frustrated. I "sold" my dressage saddle to a lovely lady who wanted to "try" it. I agreed that she could try it for a full return if it did not fit her horse. She returned the saddle. I tried to refund her money but could not find the option to do so on the site/dashboard. I messaged her and suggested that she initiate the refund on her end. She was refunded in full. I, on the other hand, received a message that Ebay was charging me $275 in fees. Last night, they took that out of my bank account. When I protested and asked why I was being charged these fees when: 1)the saddle was returned, 2)the customer was refunded in full, 3)I was trying to be customer friendly, they simply sent me an email with blanket language for their reason which was not applicable at all. I am so upset. Any advice?
