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Ebay Envelope tracking is unreliable
Please help. I'm a new seller, I shipped out five standard envelopes. One buyer received theirs, but the tracking still shows “In Transit.” The other four buyers haven’t seen any tracking updates at all it only shows that I printed the label and shipped the items. How do I know they received them and that I’ll get my payout when it feels like I’m shipping blindly?
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comics-scifi-collectibles
Mentor4 months ago@neonholo You will receive your payout if the tracking doesn't update, it will take about 31 days though. How are you packaging your cards? Are the envelopes not lumpy and able to bend around a standard coffee mug? You can't use bubble envelopes.
eBay Standard Envelope is a Metered Mail shipping method and the tracking can only be read by the sorting equipment. You can't look it up on the USPS site like regular tracking you have to use this tracking tool> https://www.trackmyshipment.co/
If a buyer files a not received refund request then you can file an insurance claim to get your money back. See this link>
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=1&query=eBay%20standard%20envelope&intent=eBay%20standard%20&lucenceai=lucenceai&docId=HELP1689#section6
For future shipments I recommend dropping your envelopes in the metered mail box at your post office.
You can also review this post by a fellow Mentor that has screenshots of proper packing as the envelope must remain flexible enough to easily bend around standard coffee mug to be read by the sorting equipment. The example is for coins but the same rule applies for post cards and trading cards. A high volume card seller said that he uses a few sheets of standard printer paper around the card to protect it.
https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M5984
neonholo
OP4 months agoThanks so much! That’s a relief. Yes, I’m actually walking into the post office and dropping them off. I’m using 6-1/2 × 4-1/2 envelopes and rounding it to 7 × 5 since we can’t enter halves. The envelopes are just under 1 oz, very thin, and definitely below the 0.25". I’m using penny sleeves, a semi rigid card holder, and painter’s tape.
For the first two orders, I used regular top loaders with bubble wrap lol and they were nearly an inch thick. Luckily, the buyer received the order and was surprised the packages weren’t returned, but it did cause a delay. Lesson learned!