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Ebay email notifications delay and/or out of sync
I could not find a direct resource to alert ebay so I guess I have to post it here and hope the ebay technical team sees it.
Over the last month ebay notifications are coming in late or are just never received. The emails that do come in later are typically out of sync. For example, had an issue today (4/16/2024) where no email notifications came in on 5 offers received. I went into my ebay app and saw there were offers pending so I had responded to each one at 10:20am CST. At 10:50am CST, I receive 3 notifications of the counters that were sent but did not receive the other 2. Typically these notifications are received within a couple of minutes of countering. Same issue with accepting offers as I will receive these messages later in the day that an item has been sold and/or paid for. While I can access all of my information via the ebay app, receiving the notifications in a timely fashion allows me to get back to my customers right away and provide excellent customer service.
If there is anything I can do to report this issue further to the ebay technical team, please do let me know. Thank you
hobbygems
OP2 years agoStill having issues and many others are reporting the same issue but assuming I will not get a response from any ebay representative.
Unavailable member
·2 years agoHi @hobbygems
Do you want to post about this on the > Report eBay Technical Issues Discussion Board?
If so, here's a link to that board:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
hobbygems
OP2 years agoThanks, will give that a shot!
hobbygems
OP2 years agoTo add additional context, at 3:45pm CST (4/16/2024) I received a new offer email notification of 1 of the 5 offers that were on the ebay app as of early in the morning. These offers were already responded to on the ebay app at 10:20am CST so I should not be receiving a notification in the afternoon that I have a new offer to review.