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ebay declined to remove feedback
Hi there, I am hoping someone can help please.
I recently sold an item. The buyer did not contact me after they received the item, however they left negative feedback stating that the item had broken and they felt it was not as described. I contacted the buyer a number of times, apologising for any inconvenience and offering a refund if they would send a picture of the broken item. I also asked them to consider changing their feedback. I only received a one sentence saying 'yes please, a refund'. There was no picture showing any damage. As I got nowhere with the buyer I contacted ebay who said they could not remove the -ve feedback because the item was not as described.
This is a little infuriating as I have tried to resolve this issue. The item was definitely as described and I only have the buyers say so that the item broke - as they haven't sent any evidence to prove this. Surely there is support available for the seller in this instance.
Has anyone else had this issue and if so how did they resolve it (if it was resolved)?
Thanks for any advice and for reading 🙂
