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Ebay Customer support unresponsive.
I can't contact Ebay for a item I didn't receive every time I try to contact customer support it just goes to a blank page saying try again later. I've tried contacting the seller but the seller hasn't responded and I'm not confident the seller will respond.
I Bought a 35 LB bag of kitty food from a seller located somewhere in California on July 4th last Tuesday but it wasn't shipped for another week. I waited till about last Friday to contact the seller I was wondering if there was some type of delay shipping my order. The seller didn't respond till Monday with what sounded like a automated response pre written for customer questions that included a FedEx tracking number from Illinois. I was assuming the seller was in California I think its a seller either in another country working for some type of company or a affiliate shipper in California; the sellers page doesn't tell me anything its just a ebay store front like any other.
My order arrived in my state yesterday but FedEx didn't send it to my house they dropped it in a pickup locker for some reason. I didn't arrange for my order to be sent to a FedEx locker the seller has my home address. Yet neither the seller nor FedEx itself has notified me why or what the location of the drop box is or even how to retrieve my package. I don't have a account with FedEx or a I-Phone if that's required like the pickups at walmart.
I've since contacted the seller but from that automated response I got a week ago I'm not confident I'll get a response from an actual person, assuming the seller is a person and not a company.
I've been trying to contact Ebay customer service but it just goes to a blank page that says try again later. I didn't use paypal I used my card through Ebay. If the seller doesn't respond to my refund request I don't know what I can do I can't directly contact anyone at FedEx its entirely automated and if I can't have my order I want my money back!! Otherwise I've lost 28 dollars. I attempted to contact FedEx through their automated customer service they have no record of having my home address.
Is anyone else having this problem with contacting Ebay?
wooden_flower
Mentor3 years agoHave you tried asking for a call from customer service? Use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10

 
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
If the locker is in your zip code, eBay is going to see it as delivered. If in another zip code, you will win a not received claim. If the claim is closed in the seller's favor, print something that shows the item delivered to the locker, and not your address on your payment. With that, you can appeal the decision, and should win.
If eBay can't help, call your card issuer - they can open a dispute for an item not received.