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Ebay customer service phone number
Is there a number to talk to anybody for the love of God? I'm so tired of not being able to just call a company and talk to a human being. So does anybody know if there is a number I can call to talk to customer service at ebay?
5 comments
comics-scifi-collectibles
Mentor3 years ago@helsce-0 We can help with most buying and selling issues. What kind of problem are you having?
If you would rather contact customer service here are the ways to do so. You have to let customer service call you back if you choose that option as they are working from home, there is not a phone number you can call directly.
1. Select Chat or Have us Call You on the left hand side of this page:
https://www.ebay.com/help/contact_us?id=4191&st=10
If you are using a cell phone turn off the spam filter or it may block the call back
( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)
2. OR if it's Managed Payments related request a call back from the bottom of this page:
https://www.ebay.com/help/selling/getting-paid/start-getting-paid-ebay?id=4795&st=
Select Contact US then type AGENT in the chat box on the lower right corner.
If you are using a cell phone turn off the spam filter or it may block the call back
( Social media can't help with Managed Payments issues)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
helsce-0
OP3 years agoI order a product from a company and before I bought it I sent a message saying can you please double check that the product is in perfect condition? And he said oh yeah Blah blah blah. Long story short because nobody can do anything right in this world any more they sent me a product completely and totally flawed, paint all scratched up,hust total garbage. I paid almost $400 for the thing too there's just no excuse. And dealing with eBay not being able to just talk to somebody and return the product or talk to the seller I will never buy from Ebay again too much **bleep** I don't have time for.
comics-scifi-collectibles
Mentor3 years ago@helsce-0 I am sorry you had a bad seller. You are covered by the eBay Money Back Guarantee. The eBay MBG over rules the sellers return policy. The seller has to pay return shipping and refund you 100%.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041 Reason doesn't match pictures or description OR damaged.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
2 business days after tracking shows delivery back to the seller the eBay system will automatically refund you if the seller has not already done so.
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to China or other countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
helsce-0
OP3 years agoYeah I filed for a return. I have no clue what to do from there because this is all so confusing and you can't talk to anybody which is a joke. It's just crazy everybody sucks and nobody does good anything anymore. I'm sorry I'm just so frustrated this is this third company I ordered the same product from and they all come flawed and it's just an absolute joke.
comics-scifi-collectibles
Mentor3 years ago@helsce-0 I know it's frustrating but we Mentors are experts at dealing with helping members with their return requests. The system for this process is automated so you might need our help to guide you but you will get a full refund.
4 business days after you filed the request you can ask eBay to step in and help if the seller has not sent a return label or a full refund. You will not see the option in the request until it's time to ask eBay to step in.
Ask eBay to step in:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you need more help with the return request just reply to me and I'll point you the right direction.