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Ebay customer service never reaches us now? Always says my phone didn't answer.
This has been a real problem for the past few months when I reach an agent with text to call me, I suddenly never am able to receive the call...and get an email stating they tried and no answer. It never used to be a mess like this. How have you handled this? I seriously need a call back on shipping issues that also never happened until recently....25 years and it hasn't be difficult to get a call back to me. any way to resolve this?
3 comments
comics-scifi-collectibles
Mentor11 months ago@fldinomite. Other members have reported not being able to receive a call back.
Customer service isn't going to be much help with shipping.
What kind of problem are you having with shipping?
fldinomite
OP10 months agoSince the FedEx charges are paid on Ebay account not mine and Fedex Claimed shipping size and weight incorrect and added $48 to the $20 already paid (which is correct as I ship the item all the time for years -(child golf bag) I am stuck working with Ebay to give me back that money they claimed and took from my acct.
comics-scifi-collectibles
Mentor10 months ago@fldinomite
Thank you for saying why you needed to contact Customer service. It works better if we inform the sellers what to do.
Only eBay customer service can file the dispute since they are the Fed Ex customer. I recommend contacting CS on social media to ask them to do this. Keep in mind that Fed Ex does sometimes add incorrect surcharges but there are CORRECT surcharges that you can read about on the Fed Ex website.
Personally if I have an item that is too large or heavy to ship via USPS then I use UPS and buy the label from PIrateship.com. Pirateship helps with insurance claims and surcharge disputes. UPS does have a list of valid surcharges on their website too. UPS does not add surcharges as often as Fed Ex does.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay