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EBAY CUSTOMER SERVICE IS COMICAL / HORRIBLE...
25 years on ebay with over 20,000 transactions and 100% ebay feedback.
Recently, I was dropped to Below Standard Seller becuase 3/568 (yes 3) were NOT scanned by our super effiecient US Postal Service (insert sarcasm). Yes 3 ! Ebay Standard Envelope.
Ebay in its infinite wisdom has marked me as a "below standard seller" because they had to initiate a refund. Even though USPS told me it can take 15 business days over Christmas to deliver an item. I asked the buyers to be patient even though EBAY initiates a delivery day of 5 days AFTER the label is created. So the buyer now opens a case if not there in a week as prompted by Ebay .. lol. I ask them to be patient but by opening case ebay's clock has started. I had 3 out of 568 items where the Buyer received a FULL REFUND and probably the item as well.
I am now a Below Standard seller for those 3 instances even though I have 100 % feedback. On top of that, using ebay's tracking I have had MULTIPLE items that do NOT show delivered BUT have received POSITIVE FEEDBACK. Yes! The same tracking that ebay is using to dock my seller standard SHOWS Non-Delivery on multiple items BUT Positive feedback was left! Do you think there may be an issue with EBAY using this as a standard for Seller Level? LOL! You can NOT make this **ish up!!
Now, I have contacted ebay multiple times and get the same response from the overseas Customer Service reps -- they read a script. I ask for a supervisor but there is NEVER one available. Trying to explain the situation above to someone NOT familiar with USPS is impossible. I have now been told 3 TIMES that a supervisor would call me back and NOT ONCE has EBAY followed up on their word. PITIFUL!!
I know there are situations where algorithms and step responses come into play, but I still feel that someone who has 100% feedback with 25 years and over 20,000 transactions should be able to talk about an issue he/she is having. Especially when there is NO consistency in the metric as shown above!!!
If I ran my business this way, I would NOT have one to run!!
MOO!!
DR RB
