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Ebay customer service calls not coming through.
I have all spam and call filtering turned off; in the past ive gotten calls easily but for some reason the phone will not ring.. and i get a message saying i missed the call. i need to speak to an agent fairly urgently.
3 comments
comics-scifi-collectibles
Mentor3 weeks ago@pokedans This happens sometimes.
My advice is to ask your question here to see if we can help you. We know eBay's policies and procedures, an agent can not change the site policies.
OR use Social Media.
Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
pokedans
OP3 weeks agoso im going through a return process for an engine for a vehicle. the seller sold a defective engine and wants me to pay freight. i already have a chat (since i cant get phone calls) with an agent saying the seller should be paying return shipping but to reach out on the 17th to escalate/have them step in. i only have until the 26th to handle this and them not calling me is going to be hard to get that done.
comics-scifi-collectibles
Mentor3 weeks ago@pokedans If you filed a return request case with a Not As Described reason such as defective, wrong item, or doesn't match photos then the seller MUST pay return shipping.
If you filed a return request with a buyers remorse reason such as doesn't fit, even by accident, then the buyer has to pay return shipping.
You just have to return to the case and ask eBay to Step in on the 4th business day... Try later today as it might not be 96 hours since you filed the case.
How to ask us to step in
Find the item in your Purchases.
Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.
Go to Purchases