Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay Customer Service
How does ebay retrieve money from bad deals from sellers?
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
How does ebay retrieve money from bad deals from sellers?
disneyshopper
Mentor3 years agoYour question is unclear.
If a buyer never receives the item, s/he can file an Item Not Received case with ebay. The seller has up to 3 days to provide a tracking number that shows DELIVERED to the buyer, or fully refund the buyer. If the seller does neither, buyer goes back to the case on day 4 and clicks Ask ebay to step in, to force the refund.
If a buyer receives the item but it is not as described, s/he can file a Returns Request case with ebay selecting item is not as described/damaged. The seller has up to 2 days to provide a prepaid shipping label for the item's return to the seller, or fully refund the buyer and NOT require the item to be returned. If seller does neither, the buyer can go back to the case and click Ask ebay to step in, to force the refund and keep the item.
inceptions
Mentor3 years agoWhat was the problem with your transaction and when did it happen? How you handle it depends on the problem as well as the timing.