eBay Customer Service

Question

I need to speak to someone at eBay regarding a damaged item that I bought from an eBay seller who is now not responding to my messages. What number do I call?

kensgiftshop · Answer

There's no need to call anyone, use the MBG.

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

eburtonlab · Answer

Generally it is not necessary to use the phone to deal with a "not as described" case.

Start here:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0

If you have questions or get stuck, post a follow-up here.

You cannot call directly, but you can request a call back from eBay if you are in the US:

https://www.ebay.com/help/contact_us?id=4002&st=10

Or you may be able to contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

If you have a general question that does not involve account details, you can try asking a question here or on one of the other discussion boards. Lots of experienced users can offer advice and suggestions.