Ebay customer no service

Question

I recently bought an item from a seller. The seller accidentally entered inaccurate tracking info and couldn't update it. The seller immediately noticed the issue and messaged me the correct tracking number. The item arrived yet the system won't update showing that I received it and there is nothing I can do through the app to confirm delivery or give a good review. Does anybody know how to fix this?

shipscript · Answer

The seller should add the correct tracking number to the sale, so there will be two tracking numbers. The second tracking number will show delivery and allow normal processing. You can also send an eBay message to the seller to let them know your received the package, as they can use that if they have to fight with eBay for their seller metrics.

comics-scifi-collectibles · Answer

@anthongran-58 The seller has to go to the sold item and select EDIT next to the tracking number and then ADD the new tracking number. They can not remove the old number.

If they are new and their funds are on hold they can try contacting customer service with the new tracking number and see if they can get their funds released sooner.

Share this link to contact eBay CS with the seller.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back