eBay contact hours

Question

What Number do I call about a Seller NOT FULFILLING orders? And WHEN are EBAYS CONTACT BUSINESS HOURS?

comics-scifi-collectibles · Answer

@daveysplace10 Not receiving an order is handle by filling a refund request case. An agent will just direct you back to the policy pages.

Sellers can have handling times of 0 to 40 days. They just have to make sure that the item arrives by the last estimated delivery date stated on the listing.

The tracking is for the sellers protection to prove delivery. You are covered by the eBay Money Back Guarantee.

Sorry your purchase didn't go smoothly. Here's how to get your money back.

Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . If tracking shows movement I recommend waiting a week or so for postal service delays.

You have 30 days from the last estimated delivery date to file a refund request on eBay.

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.

eburtonlab · Answer

If a seller does not ship there is no need to call anyone; file an "item not received" case the day after the last estimated delivery date and then ask eBay to step in three business days later to force a refund if the seller does not refund voluntarily.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/