Locked
Discussions in this board are limited to the original poster and Community Mentors
eBay contact
What’s the best way to contact eBay to dispute a shipping charge revision?
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
What’s the best way to contact eBay to dispute a shipping charge revision?
disneyshopper
Mentor8 months agoI recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.
Here's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
snpw3999
OP8 months agoThoughtful and thorough, thank you. I actually did As you suggested - I stumbled my way through, but was able to request a call back and discuss the situation. My problem was, I received a significant freight adjustment as a seller that was inappropriate, nearly doubled the calculated rate. The eBay agent started a dispute. Said it could be as much as 30 days.