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eBay complaint
How to find department and address for postal complaint "small claims" in a civil court?
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Discussions in this board are limited to the original poster and Community Mentors
How to find department and address for postal complaint "small claims" in a civil court?
kensgiftshop
·3 years agoIs it anything to do with the item you didn't receive?
holocross
OP3 years agoItem not received. Seller not replying. eBay do not want to refund. Out of pocket.
kensgiftshop
·3 years agoIf you have a complaint with the postal service, contact them.
holocross
OP3 years agoThe seller didn't even attempt to post the item. They delayed for as long as they could but I quickly got eBay involved because I could see the seller was stalling for time. eBay logged the complaint, but did not pursue it, then automatically closed the case after 21 days.
eburtonlab
Mentor3 years agoeBay logged the complaint, but did not pursue it, then automatically closed the case after 21 days.
If a buyer opens an "item not received" case and then does not ask eBay to "step in", eBay will automatically close the case after twenty one business days.
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
You may still have recourse through your payment method; PayPal and many credit cards offer up to six months protection from the date of purchase.
inceptions
Mentor3 years agoYour post is confusing. Do you have an eBay complaint as you wrote in your post title or a postal complaint as you wrote in the body of the comment? You'll want to read this section of the User Agreement you signed before you pursue legal action.
What is the complaint you have?
holocross
OP3 years agoFinancial Ombudsman Service complaint against eBay. This requires me to formally write to eBay to log a complaint. The online complaint procedure didn't resolve the matter. A written complaint left unresolved will result in an impasse/deadlock. Then the FOS can step in. They may advise raising a civil case in a small claims court. In any case I need a departmental address to correspond with eBay.