eBay closed my case for an item I did not receive. How can I contact costumer support?

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I opened a case for an item I did not receive. Ebay closed my case and I never got the item or a refund. Now I cannot open another case as the seller appealed and eBay closed the case in the seller's favor.

randolfo89

129 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

disneyshopper

Mentor1 year ago

8643 View listings

Once you filed the case the seller had 3 days to respond with a tracking number that shows Delivered, or issue a refund. If the seller does neither, on day 4, you go back to the case and click Ask ebay to step in, to force the refund. If you do nothing, ebay can close the case. ebay can also close the case if the seller provides the tracking number that shows Delivered.