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Ebay closed case 3-days after seller received returned item.
Opened a case for a defective item which seller was reluctant to accept back.
Returned item using ebay/seller return label and packing slip. Ebay closed case 3-days after seller received the returned item. Explanation "We closed this case because we didn't receive tracking details by date..." Tracking information was sent within the specified time. Now I can't re-open the case. Any thoughts?
2 comments
famorta
OP2 years agoGood afternoon,
I clicked the "RESPOND NOW" button and tried every available link I could but never found a place to enter the tracking number or to type anything for that matter. It just took me in circles. I had pictures to send as proof that item was returned on a timely manner. This is very convenient for the seller just to let it go that easy because he has nothing to loose, from the beginning he showed no will to help. I have been following-up by email but he just ignores me. This last 4th follow-up email I asked him if we can work something out, I'm willing to buy an item from his website as an exchange since he already has both my money and the item. Still waiting for a reply.
inceptions
Mentor3 years agoYou needed to post the tracking number for the return in the appropriate spot in the case. Did you do that?
At the link below, you can request a call back from eBay by clicking Have us call you on the left side of the page. If you don't see that option, click Chat with our automated assistant. Then type "agent" at the bottom in the chat box. You'll see an option to request a call back there.
https://www.ebay.com/help/contact_us?id=4002&st=10