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eBay closed a case without refund or product
Hello
i I purchased an item in Nov as a Christmas gift
it never arrived. I tried tracking it and it kept saying attempted delivery
it never was delivered so I contacted the seller and they were very helpful telling me the item should go back to him and then they would issue me a refund. But eBay emailed me stating that the item was delivered and no refund was forthcoming
1 comment
rfmtm
Mentor9 months agoIf you did not open a Item Not Receive case and/or let it expire without asking ebay to step in, then yes the case will close.
If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case. However, at this late date, you will need to file through the payment processor to try and get a refund.
If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.