eBay can't remove a negative feedback for late shipment, when I shipped the next day.

Question

I've contacted eBay and have been chatting with two different representatives, and they can't remove a feedback because it was delivered after the promised delivery time. The problem stems from the carrier's failure to deliver on time after I have shipped the item. The item was bought 94 days ago, and eBays customer support does not want to help me remove this negative review. Can anyone help me? Please note, I shipped this item the next day, and I have an email confirmation that it was picked up by USPS!

Thanks,

TIM

golfingaddict · Answer

Feedback policy | eBay

I have found that you need to quote policy when you request a negative feedback removal. You have to provide a reason, not just that it was someone else's fault that it was late.