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eBay cancelled my order but I still got paid
I sold an item and shipped it the next day. Shortly after shipping I got an email from eBay saying they cancelled the order on my behalf due to possible fraudulent activity on my buyer’s account. The email told me not to ship the package or contact the customer - I was able to catch the package before it was shipped and it’s back in my possession. The post office marked the package as delivered even though it wasn’t, so I have been paid out for this order as it’s been marked delivered, but I shouldn’t have been. I can’t get the bot chat to understand what my issue is and can’t find a way to email an actual person. How do I handle this? I want the buyer to get their money back, when I go to cancel the order there is no reason to give that covers my situation and I don’t want the cancellation to count against me.
