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eBay caller hang up on me
Summary: cman_51 shared their experience of trying to cancel an order on eBay after their daughter didn't like the item purchased. They contacted the seller, who claimed the item had already shipped, likely to avoid penalties. After mistakenly closing a return request, eBay advised waiting for a claim period, but a call with a live agent ended abruptly. golfingaddict advised them about eBay's return policies and provided steps to report the item as not received if it hasn't arrived.
I made a purchase on the 14 of September in the night. I showed my daughter the item which was a sprayground bag pack she said she didn’t like it so i immediately contacted the seller and told them my daughter dont like the item and if they could cancel the order and dont ship. The seller told it it was shipped which I know was a lie because they wanted to avoid penalties on eBay. So i opened a return request and mistakenly closed the request where in I didn’t know that eBay wouldn’t be responsible again if you close a return request. I contacted eBay to let them know the mistake i had made so the lady said I should wait a day after the delivery date and open a reguest that the item hasn’t arrived which upon this day it hasn’t. I contacted eBay to let them know a live agent called me and while I was telling her the issue she hang the phone up on me. I tried to get someone to contact me again but it keeps saying error try again later. What you all think I should do?
golfingaddict
Mentor2 weeks agoYou may have to keep the bag when you get it.
The seller is not required to cancel your order.
The seller is not required to accept a return unless it is stated in the listing that they accept returns. It was your responsibility to read the listing and review the return policy before you purchase.
If you do not receive the bag, you can open a claim for "item not received"
Follow these steps to report an item not received:
Go to your Purchases and find the item.
Select More actions beside the item and then I didn't receive it.
Check the box for either I'd like a refund or I'd still like the item, then enter any additional information.
Select Send request.
The seller usually responds within 3 business days with a delivery update, replacement, or refund. If the seller does not resolve the issue within 3 business days, you can ask eBay to step in and help up to 21 business days after opening your request.
Use Purchases to check the status of your request and to ask eBay to step in by selecting See request details and then Ask eBay to step in and help.
cman_51
OP2 weeks agoHey thanks for replying, I contacted another live agent and let him know the item wasn’t delivered in over 2 days which was the delivery date so I’ll be getting a refund