Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay calculated shipping has increased by 50 percent on one of my sites
I have two accounts, shipping on this account is almost 4.00 higher for the same item listed, I have contacted ebay so MANY times about this and each time they tell me they will put in a report to the department that this is a problem, I never hear back from them and this has been going on for over 4 months. I just took off a listing that shipping showed would be 6.00 to ship, but when I listed the same item the same weight and dimension, it shows shipping is 10.00. WHY can't they fix this problem. I have checked both account, addresses and everything is the same, so why are they charging me so much on this site. I have good feedback and no problems. Anybody have any suggestions, because ebay has decided to ignore my problem completely, calling them is a waste of time, 3 of the calls I made, the people never understood what I was saying and when I asked to speak to a supervisor, I got disconnected. HELP and thanks
comics-scifi-collectibles
Mentor5 months ago@kaxp6490 I do recommend asking for help here first before contacting eBay. We have some great members throughout the community that know the site MUCH better than agents.
The reason for the $4 charge is the irregular package box is checked on your listings.
See this post> https://community.ebay.com/t5/Shipping/USPS-rates-4-higher-than-they-quot-should-quot-be/m-p/35175082#M508614
More details here> https://community.ebay.com/t5/Shipping/Seller-Guide-Nonstandard-Irregular-Packaging/td-p/35174991
kaxp6490
OP5 months agoHI, just checked that, I do not have the irregular box checked, but it was well worth the try, any other suggestions. I just got through to a ENGLISH speaking ebay customer service rep. IT was wonderful, probably the first person I have talked to that understood what was going on. She was filling out the report to tech while I was talking to her and said she would contact me through messages when they fixed this by Sunday. I realize ebay is world wide, but all the other calls 10 TOTAL were a complete waste of my time, one of them was 30 minutes long and then she disconnected me. I wasn't on the phone 5 minutes when Jenny got exactly what the problem was. For USA callers, we should speak to USA reps. This is the first one I have talked to in several years, which is pretty sad service