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Ebay automatically issues refunds instead of returns?
Please help! I set up a return policy to accept returns for 30 days.
I have had two buyers initiate a return for items that don't fit and ebay asks me to "approve refund" instead of "approve return".
Did I set something up wrong in my policy?
Can I just delete the policy and manually enter if I accept returns on each listing instead?
I just can't figure it out.
2 comments
comics-scifi-collectibles
Mentor1 year ago@molly3p This is an account level setting that needs to be changed, not the listing level setting.
Go to your return settings and require a RMA( return merchandise authorization) code.
https://www.ebay.com/rtn/Return/SellerRules Toggle it one so that it turns blue.
Also check your return automation settings. Toggle those OFF.
https://www.ebay.com/rt/automation
This should fix the problem as you will have to provide a "code" ( any number you choose) to the buyer before the case proceeds. Also toggling off the automation should stop the auto refunds.
molly3p
OP1 year agoThank you so much for your help!
I really appreciate it!
Cheers,
molly3p