For ages, we have had our return preferences set to automatically approve returns on a value of $10 and under. Apparently, eBay ignores that. A buyer just requested a return on a $75 item, and eBay automatically approved it. We generally will accept returns on anything, but it's nice to communicate with the buyer before a return is approved, because we've found that in about 75% of these instances, we can remedy their issue or concern without the need to get...

eBay automatically approving returns regardless of seller return preference settings | Ask a Mentor

eBay automatically approving returns regardless of seller return preference settings | Ask a Mentor | eBay Community