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eBay approved the return of a ring I sold because the buyer said it didn’t match the description
Summary: tracamic expressed frustration over a return case on eBay, where a buyer claimed a Diamond ring did not match the size description, despite having passed eBay's authentication. They questioned how eBay could allow the return. comics-scifi-collectibles clarified that a no-return policy is overridden by claims of 'not as described,' and eBay would enforce a refund if not voluntarily given. mr_lincoln supported this explanation, noting eBay's policies favor buyers in such situations, and advised steps to report the buyer. tracamic acknowledged they would issue the refund and hoped to recover transaction fees.
Hello. A buyer purchased a Diamond eternity band from me. It is a size 6.5 They didn’t contact me directly to tell me that it was too loose. They opened a case and I was notified by eBay that they approved the return for the reason that the ring didn’t match the description (size). Obviously being a Diamond ring it had to be authenticated. It passed and then was delivered to the buyer. I stand by the fact that the ring is a size 6.5. All the original paperwork from the jeweler was included. If eBay authenticated it how can the buyer claim that it doesn’t match the description when eBay says it does? Now it’s in its way back to me. How is this possible? Doesn’t eBay verify the size? I do not accept returns but eBay authorized it. The buyer says it’s not a 6.5 and I say it is. So I guess I lose out? That doesn’t seem fair. Any advice is appreciated. I actually filed a complaint against the buyer that they were misusing the authenticity guarantee by claiming the ring wasn’t a size 6.5 as stated. Again, wouldn’t it have failed authentication? In the description of what authentication entails as far as rings, size is supposed to be verified. I’m at a loss here (literally)
comics-scifi-collectibles
Mentor1 month ago@tracamic I understand that this is frustrating. You need to accept the return. If you do not refund willingly after receiving the ring back eBay will force a refund from your account, you will get a defect, you will not get your seller's fees back, and the buyer may be allowed to keep the item.
A no return policy is overridden if the buyer chooses a not as described return reason. Your return policy is only for buyers remorse returns such as changed mind.
tracamic
OP1 month agoI understand what you’re saying but my point is that the buyer is lying. The ring is a 6.5 they say it isn’t. It passed authentication to the buyer, and now in its way back to me. When the buyer sent it back why didn’t the authenticator check the size and then deny the buyers claim that the ring isn’t a 6.5? eBay shouldn’t have accepted a return on my behalf.
tracamic
OP1 month agoAlso, what’s to prevent a buyer from claiming “not as described” when they simply changed their mind. I believe that’s exactly what happened to me and eBay isn’t protecting me from “buyers abusive behavior”. All they needed to do was check the ring size when the buyer sent it back for authentication. Just an FYI, the buyer claims the ring is a 6.75 (not a 6.5). Still, eBay could have resolved this but instead they approved the return. I don’t believe eBay is following their own policy here
mr_lincoln
Mentor1 month agoHi @tracamic
Sadly, eBay has created a situation that encourages Buyers to lie to force a Seller to accept a return and pay for the return shipping to get around the No return policy, which really is NOT a good return policy as @comics-scifi-collectibles eluded to. Too many Sellers think they are immune from returns and then they find out the hard way that they aren't. We have seen the "But I don't accept returns" posted here time and time again.
Buyers are protected by the eBay Money Back Guarantee and depending on the reason they select it bypasses a Seller's No return policy: eBay Money Back Guarantee policy
While most of what you suggest eBay and the Authenticators could have done is true they obviously don't do that on the thousands of items that pass through Authentication.
tracamic
OP1 month agoThanks for your response. So, since it seems I will be forced to accept the return, if I do it as soon as the ring arrives back to me is eBay going to credit me back the transaction fees? They were about $225. I suppose I’ll have to pay the return shipping as well. This is really disappointing. Hopefully I will be able to resell the ring quickly 🤞
mr_lincoln
Mentor1 month ago@tracamic
Job ONE when you get the ring back is to use the Report Buyer link on the sold item if you haven't already done that.
Here is a link to the eBay Help page on Refunding. If you are due the fees it will be deducted from the amount that you refund as explained on the page: Refunding buyers | eBay
tracamic
OP1 month agoThanks for the advice. I guess I’ll be issuing a refund. I hope eBay will at least credit me the transaction fees I paid which were about $225